Achieving customer service at scale
Learn how to create a chatbot that will help your airline manage its support costs and increase revenue.
With intense competition, rising support costs, and shrinking margins, airlines are rethinking their approach to customer service.
Having the potential to provide massive customer support savings, airlines have turned to chatbots.
In spite of this, airlines have struggled to properly build and implement chatbots.
This eBook will help you understand the impact chatbots can have on your bottom line and how to deploy them to generate a positive ROI.
- How chatbots reduce customer support costs and drive sales
- The different approaches to building a bot
- Channels where your chatbot should be present
- The airline use cases that have the biggest impact on revenue
- A simple four-step process to building your ROI-positive chatbot